Year 2 - Day 261

Ups and downs. Went to DHL to pick up the Zephyr Savona 30" range hood. Order instructions said to open the box and inspect for damage BEFORE signing. DHL guy said I couldn't open the box UNTIL AFTER I had signed. So in trying to assess any damage to the inside by looking at the outside I noticed that the label said 36". Too wide. If I had the sapce I would've just taken it but we only have space now the cabinets are up for a 30-incher. Called them today and they will ship the correct size (and likely be glad to get the more expensive 36" one back). We will have to wait a bit longer.
One the upside, the kitchen sink and faucet should arrive today by FedEx. (More sexy, shiny objects.) We ordered these from a website called irawoods.com that listed them for a over $400 less than list on the faucet and about $200 less than list on the sink. There seemed to be a lot of bad customer reviews for irawoods.com so I called the gal and when she said there was only 1 faucet showing in stock I made her go back into the warehouse and actually put her hands on it. (Maybe she did, maybe she was bluffing, maybe she said she was going back to the warehouse and would call me in 15 minutes and maybe she slipped out the back for a quick coffee and a fag.) Also the price she had for the sink was $40 less than their website price so I did a rush order to be sure that it would get picked immediately.
We had shopping for the sink and faucet at Klaff's in Danbury. I arrived there about 5pm a day or so ago and I was doing research and talking to one assistant (Joan) while I waited for Bob. She was EXTREMELY snooty, put down any questions I asked about differences in product and didn't like when Bob asked why the sink on display had two large dents in it and how would ours hold up if we bought that one. Anyhoo I said we would take the ($600) faucet - the LK7420 springy thing - very stylee. She called it a "pulldown" although technically it didn't. Then to my shock she looked at her watch and said "oh, we close at 5:30 pm, I'm leaving now." And like that she was gone. Needless to say we did not even get the chance to give her any money. All I can say is what an ass. Very disappointing.
So the next day I went to Klaff's in Norwalk as I still was confused about finishes - every manufacturer has different names for basically the same finish. I had thought that Joan was just a one-off but I got "helped" in Klaff's Norwalk by a guy who was equally snooty as Joan. First of all he didn't seem to want to help me and then I said "I have a couple quick questions, I only need you for 5 minutes." However we got talking and I wanted to know about the finish onan Elkay sink. "Oh, it's all nuances," he said, "Nuances." I'm thinking "well yeah, that's why I'm asking you". Then he slagged off the Elkay faucet and told me not to buy it and recommended a 4-5ft high KRW faucet that would have touched my ceiling. So I asked him "well, what part of the Elkay faucet has the problem", "oh it's throughout". "So, how is their warranty?" I asked. "Oh, you'd be dealing with me, you'd be dealing with me." He shouted. "And how is their customer service?" I continued. "Oh, you'd be dealing with me, you'd be dealing with me", he continued. I was thinking secretly to myself, "well let me tell you buddy I ABSOLUTELY will NOT be dealing with you, my friend." Just another Klaff's ass. Incredible.
So I have decided that the Klaff's in Danbury is not there to actually serve the Danbury population, it's so the Litchfield yahoos don't have to drive all the way to Norwalk anymore to drop full list.
I will say that I then called on Torrington Supply Plumbing and Heating and wow! talk about night and day. Super helpful and pleasant, gave us catalogs and really helped us understand the rpoduct and could show us examples of finishes. If I had a bottomless budget I would've bought from Torrington but we ended up shopping for price but Torrington will be my store of choice from now on.